WHERE DO I GET A CLAIM
NUMBER?
Claim numbers are issued by your insurance company at the time you
report your accident. Just jot it down and bring it in with you when you
come in to begin the repair process, we will do the rest.
ARE YOU OPEN SATURDAY?
No, but we are open Monday through Thursday 7:30am-5:30pm and Friday
7:30am-5:00pm. After hours drop off is encouraged with a key drop in
the first overheard door. Site is monitored 24hrs a day with a
video surveillance for vehicle safety. Budget Truck Rental is
open on Saturday 8am - 11am.
WILL THE PARTS BE ORDERED BEFORE I DROP OFF MY VEHICLE
FOR REPAIR?
Absolutely. We generally order your vehicle's parts at the time that we
write the estimate and schedule your vehicle for drop-off a couple of
days later unless your vehicle is found unsafe to drive, then we would
help you arrange for a rental vehicle as soon as possible. This enables
us to provide quicker turnaround time.
IF MY VEHICLE'S FRAME IS DAMAGED IS IT A TOTAL LOSS?
No. A car is a total loss only when the price of repairs exceeds the
insurance company's determined value of your vehicle. Nowadays, most
cars are built using unibody (frame and body as one) construction. Our
highly skilled technicians, with the aid of our state-of the-art
computer measuring system, can return your vehicle to its original
factory specifications. If it is determined that the frame section is
bent beyond repair, that section can simply be replaced. Our
computerized measuring system is accurate to 2mm with before and
after printouts for documentation.
CAN YOU MATCH THE PAINT COLOR?
Our modern factory finishes incorporate multiple layers of highly
specialized paints. We have made a major investment in the finest
paint system available and constantly upgrades its technology and
equipment to ensure that each vehicle's paint matches. We take special
pride in our ability to match factory finishes as the final step in the
restoration process. We use PPG's Premier Line Global with baked on
clearcoat.
CAN I GET OTHER SERVICE WORK DONE ON MY VEHICLE WHILE
IT IS IN THE BODY SHOP?
Yes. Just let your advisor know what other work you would like done so
that he or she can make the necessary arrangements.
HOW LONG WILL THE REPAIRS TO MY VEHICLE TAKE?
Your advisor can give you an estimate of the time it will take to
complete the repairs to your vehicle. Be sure to check with your
advisor for the specifics on your vehicle.
CAN I GET A RIDE HOME WHEN I DROP OFF MY CAR?
Yes, we would be happy to provide this service to you. We want each
customer's visit to be a positive experience and will work diligently
towards that goal. We provide a pickup and delivery service.
HOW CAN I GET A RENTAL CAR?
Rental cars are available through Budget Rent A Car. Please
ask for more information.
WHAT IS A DRP AND WHAT ARE IT'S BENEFITS?
A direct repair program (DRP) is a contract between a collision shop and an auto insurance company to provide repairs for the insurance company's claimants. The benefits of using a DRP shop include:
- The shop has been pre-screened by the Insurance Company and meets stringent standards
- You can schedule your repairs immediately
- DRP shops offer a lifetime warranty on workmanship
- The estimate to repair your vehicle is submitted directly to the Insurance Company
- The Insurance Company and the shop agree on all repair costs
- The Insurance Company pays the shop directly for repairs
- Work on your vehicle is done by trained and certified staff
- Shops have the most advanced equipment and tools to get repairs done accurately and quickly
IS THERE A WARRANTY ON THE REPAIRS TO MY VEHICLE?
Yes. We guarantee all repairs with a Lifetime Warranty.
DO I HAVE TO PAY A DEDUCTIBLE?
The amount of deductible that you will be responsible for is determined
by your insurance policy. If you are the claimant there typically
is no deductable. If you aren't sure about your
deductible, you can call your agent and he can tell you whether your
insurance company has waived your deductible or whether you will be
responsible to pay this when you pick up your vehicle.
WHO DO I PAY MY DEDUCTIBLE TO?
If your deductible is not waived, it will be your responsibility to pay
us when you pick up your vehicle. If you aren't sure about your deductible,
you can call your agent and he can tell you whether your insurance
company has waived your deductible or whether it will be your
responsibility.
WHAT FORMS OF PAYMENT DO YOU ACCEPT?
The easiest and most convenient way to pay for your portion of the
repairs to your vehicle is with a major credit card. We accept Visa,
MasterCard, & Discover. Of course, cash and checks are always
welcome.
WHAT ARE BETTERMENT CHARGES?
Parts that wear out and need replacement with time and use (i.e., tires,
batteries, and suspension parts) are commonly subject to betterment
charges when they are replaced during the repair process. These
betterment charges are determined by your insurance company and are
pro-rated based on actual miles on your vehicle.
CAN I WASH MY CAR?
RECOMMENDATIONS AND PRECAUTIONS IN THE FIRST 30 DAYS
DO · Wash the vehicle by hand with or by car wash, we wash
completed cars at "Genius Car Wash" after each repair and encourage our
customers to continue washing there.
DON'T · Do not use a commercial car wash. Stiff brushes or
sponges could mar the finish and damage the surface. · Do not "dry
wipe" your vehicle. Dry wiping can scratch the finish. · Do not
drive on gravel roads. Chipping the finish is easily done in the first
30 days. · Avoid parking under trees and utility lines which are likely
to attract birds. Bird droppings have a high acid content and will
damage a freshly painted surface. Also, tree sap can mar or spot a
freshly painted surface. · Do not spill gasoline, oil, antifreeze,
transmission fluid, or windshield solvent on the new finish. · Do not
scrape ice or snow from the newly painted surface.
RECOMMENDATIONS AND PRECAUTIONS IN THE FIRST 90 DAYS
DON'T · Do not wax or polish the vehicle. This will allow the
finish to dry and harden completely.