FAQs

FAQs 2020-07-15T18:43:30+00:00

I just had an accident, what should I do?

We hope that you are safe from your accident! Please give us a call and we will walk you through the process. Please contact your insurance company. They will issue you a claim number, confirm your deductible amount and verify if you have rental car coverage. 

Do you coordinate rental cars?

We offer rental cars from Enterprise Rent-a-Car. Call us for information! 

Can I just submit information for a digital estimate?

A physical inspection of the vehicle is best! We need to fully inspect the entire vehicle for damage. 

How long my vehicle will repairs take?

We will do our best to get you back on the road with your safety as our top priority! The full damage assessment and the availability of parts play an important role in estimating repair time. 

Our technicians will give you an estimate on the repair process but please know that your safety is always the top priority. 

What if my vehicle has frame damage?

The frame and body of the car are welded together in a common unibody construction. In a collision, the unibody will move. We have the equipment and training to straighten or replace the damaged part within factory specifications.

Can I come straight to you or do I need to check with my insurance company first?

It is your right to choose your collision repair provider! It is against the law for an insurance company to require you to go to a specific auto body shop. They are allowed to recommend shops but YOU have the right to decide where you take your vehicle for repairs. Why not call the best auto body shop in Green Bay, WI? 

Do you have a warranty?

Yes, we offer a lifetime warranty on our work. 

Do I have the right to select the shop of my choice to repair my vehicle?

YES, Wisconsin law states . . . “a consumer has the right to select the motor vehicle repair facility of his or her choice.” This law also prohibits insurers from failing to initiate and conclude an investigation of a claim based on your choice of the repair shop. Wis. Statute 632.375

Am I required to take my vehicle to a drive-in claims service center for an estimate?

Unless your insurance policy states otherwise, it’s not mandatory that you take your vehicle to a drive-in claims center.

Should I call my insurance company?

Yes, if you’re filing a claim under your insurance.

Do I need to get more than one estimate?

No. Only one estimate of the damage report is necessary from the repair facility of your choice. There is a chance that your insurance company may want its own adjuster to inspect the damage.

If your vehicle is not safe to drive, simply have it towed to Holschuh Collision Center!

Who is responsible for paying the repair bill?

As the vehicle owner, you must arrange for payment of the repair bill. The insurer will reimburse you for the cost of repairs minus any deductible or depreciation. You can ask your insurance company to pay the repair shop directly, but make sure payment needs to be made when you pick up your vehicle.

Who is responsible for the quality of repairs?

We are! We have the tools, training and experience to provide the highest quality repairs. Please contact us directly if you have any questions or concerns throughout the repair process. 

What can I do if I have a problem with the way my insurance company is processing or settling my claim?

Please contact the Wisconsin Insurance Commissioner’s office. 

How will I know if my insurance company is intending to have replacement (aftermarket) parts used in the repair of my vehicle?

The insurer is required, by law, to notify you if “non-original manufacturer replacement parts” (aftermarket) are intended to be used in the repair of the vehicle. The notice can be in writing, but a verbal statement is allowed if it is followed by a written notice within three days.

Please ask our team at Holschuh Collision Center if you have questions about the type of parts to be used in the repair of your vehicle.

How do I care for my car after it is painted?
We recommend waiting 1 week before washing your vehicle by hand, a few weeks to use a touch-free car wash and wax it after 2 months.